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Case Study Four

SME in Manufacturing - Creating A Positive Culture


What was their need

The original remit was the development and introduction of a performance management appraisal system which clearly was not going to produce the desired results, given the existing negative culture and strength of feeling.

The Progress Solution

Our facilitator interviewed all 150 members of a company, to identify the key performance issues, sources of dissatisfaction or de-motivation and understanding or perception gaps.

We facilitated a series of open communication forums, with all staff present, reconciled issues and differences of perception whilst helping create a more collaborative and productive culture and working environment.

What was the Outcome

Performance improvements were agreed and the psychological environment changed significantly within two months. Errors, breakages, absence and sickness went down whilst collaborative problem solving, motivation and positive communication increased.

The forums were handed over to staff and continue to this day. Three years later, Investors in People commented that “Many Blue Chip companies would pay a fortune for a culture like this”.

 



 

 

 

 

 

 

 


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