Search Site

 
In-Company Programmes
In-Company Portfolio
The Process
Accredited Learning
Proven Results
Your Next Step
Training Needs Analysis
Consultancy Services
360-Degree Feedback
 
 

 



 

 
 
News Letter Sign up
To receive our newsletter and be notified of new developments and special offers, please enter your email address in the boxes below.

Email Newsletter icon, E-mail Newsletter icon, Email List icon, E-mail List icon
For Email Marketing you can trust


Our in-company programme and can be tailored to your specific needs. For further information Click Here












 

In-Company Portfolio (Snap Shot)

We have developed thousands of programmes over the years – many of them covering similar subjects but tailored to different client needs and combining different learning methods. To give an idea of the subjects we are often asked to deliver, see below:

Managment & Leadership

 

Appraisal Interviewing
Assertiveness
Balanced Scorecard
Behavioural Management
Budgeting & Budgetary Control
Bullying & Harassment in the Workplace
Business Planning
Business Writing
Chairing Meetings
Change Management
Coaching for Performance
Communicating for Results
Competence Based Recruitment
Constructive Feedback
Creating High Performance Teams
Customer Relationship Management
Dealing with Difficult People
Delegation & Empowerment
Discipline & Grievance
Diversity
Effective Purchasing
Emotional Intelligence
Employment Law
Equal Opportunities
Facilitation Skills
Finance for Non-Financial Managers
Getting the Best out of your Staff
Health & Safety Awareness for Managers
Influencing Skills
Instructional Techniques

 

Interpersonal Skills
Introduction to Management
Leadership for Supervisors
Leadership in Action
Making Effective Presentations
Manager as Trainer
Managing Absenteeism
Managing Contract Relationships
Managing Innovative Service Delivery
Motivation
Objective Setting
One-2-One Executive Coaching
Organisational Development
Performance Management
Planning & Control in Projects
Problem Solving
Project Management
Public Speaking
Purpose, Vision & Values
Recruitment & Selection
Sales Management
Six Sigma
Strategic Management
Strategic Planning
Stress Prevention
Successful Selection Interviewing
Talent Management
Team Building
Team Leader Development
The First Time Supervisor
Time Management & Decision Making
Work Life Balance
Qualifications – Levels 2, 3, 4 & 5

 

Sales & Marketing

 

Advanced Telephone Selling
Appointment Making
Behaviour Based Selling
Bid Management
Closing Skills
Consultative Selling
Customer Relationship Management
Effective Cold Calling
Effective Telephone Selling
Emotionally Intelligent Sales Person
Face-To-Face Selling Skills
Financial Awareness for Sales People
Key Account Management & Development
Key Account Retention
Negotiating Over The Telephone

 

NLP In Sales
Pro-Active Telephone Selling
Professional Selling Skills
Proposal Writing
Reactive Telephone Selling
Retail Sales
Sales Forecasting
Sales Management
Sales Presentations
Selling at Board Room Level
Selling at Strategic Level
Social Styles
Solution Based Selling
Strategising Major Accounts
Strategic Negotiation
Targeting Strategic New Business
Telemarketing
Territory Management
Value Based Sales

 

Customer Services

 

Communications Skills
Credit Control
Customer Care
Customer Relationship Management
Dealing with Difficult Customers
Delivering Service Excellence
Emotionally Intelligent Customer Services Team
Interpersonal Skills
Managing the Customer Services Operation

 

Motivating your Service Team
NLP in Customer Services
Professional Complaint Handling Skills
Rent & Payment Arrears
Soft Selling Skills for Customer Service
The Customer Service Team Leader
The Process of Professional Collections

 

Call Centre / Contact Centre

 

Call Centre Management
Call Centre Team Leader Development
Call/Contact Centre Agent Skills
Competency Based Recruitment
Help Desk Telephone Skills
Induction Programme Design & Delivery
Live Call Coaching
Man Power Planning & Scheduling

 

Managing the Customer Services Operation
Motivating your Service Team
NLP in Customer Services
Professional Complaint Handling Skills
Soft Selling Skills for Customer Service
The Customer Service Team Leader
The Process of Professional Collections

 

Finance & Debt Recovery

 

Bookkeeping
Budgeting & Budgetary Control
Credit Control
Finance for Non-Financial Managers
Financial Awareness for Sales People
Financial for the Personal Assistant & Administration Personnel

 

Making your Business Perform – an Analytical Approach
Reducing Financial Risk In Business
Removing the Fear & Mystery From Numbers
Strategic Business Planning
Working with Accounts Payable
Anti Money Laundering

 

Personal Development

 

Assertiveness
Communication Skills
Consultancy Skills
Decision Making
Emotional Intelligence
Influencing Skills
Interpersonal Skills

 

Presentation Skills
Problem Solving
Project Management
Stress Prevention
Time Management
Train the Trainer
Written Communication

 

HR & Training

 

Age Discrimination
Appraisal Interviewing
Back to Work Interviews
Balanced Scorecard
Behaviour Based Interviewing
Bullying & Harassment in the Workplace
Competence Based Recruitment
Competency Frameworks

 

Discipline & Grievance
Diversity
Email Etiquette
Employment Law
Equal Opportunities
Facilitation Skills
Managing Absenteeism
Performance Management
Successful Selection Interviewing
Training Needs Analysis

 
 
     The name and logos of Progress International Limited are trademarked. Copyright 2008. All rights reserved.


2005 Open Course Portfolio Download