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Course Details



19-20 June
18-19 September
4-5 December


Pricing & Discounts

1 Place

£795 + VAT

2 Places

£715 + VAT

3 Places

£675 + VAT

To Book This Course Now Click Here


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This course is available as a in-company programme and can be tailored to your specific needs. For further information Click Here


Developing and Improving the Performance of Others

Who Should Attend And Why

Coaching is one of the most effective development tools and a critical Leadership style that can help leaders to engage meaningfully with their people to maximise motivation and performance and develop potential.

This workshop is designed to provide the understanding and skills for effective coaching. It will also demonstrate how powerful coaching can be when applied effectively, motivating the delegates to develop and apply these skills.

By The End Of The Workshop Participants Will Be Able To:

Understand what coaching is, what it can achieve and the predictable outcome when coaching is neglected or mistimed

Use a coaching framework to increase the awareness and responsibility of the coachee, helping them to take ownership of tasks and issues, to find workable solutions and to increase performance

Move the coachee from a less-productive ‘state’ to one in which they are motivated to take action

Develop their coaching skills and confidence to get maximum results through coaching


Workshop Overview

Merging workshop and individual objectives
Identifying current coaching opportunities and challenges

The Purpose and Benefits of Coaching
How coaching fits into leadership activities and performance management processes
The difference between instruction, coaching and mentoring
The benefits of coaching
Good coaching practice
Coaching in support of delegation
The predictable consequences of not coaching

Planning and Preparation
Coaching and the directing – supporting continuum
Uses for coaching – directional and non-directional
Coaching – definition, benefits and a working model
Coaching model for behavioural issues and dealing with blockages
Creating a coaching environment
Identifying and agreeing the goals for coaching
Selecting the right coaching model for you and your coachee
Setting boundaries, meeting objectives and exceeding expectations

The Skills of Coaching
Processes and Psychological Criteria
Good Coaching Practice
Questioning skills – open/closed, multi level and precision
Finding the best questions
Listening – barriers, levels of listening, developing listening skill
Listening at many levels – content and language
The role of praise and recognition

Language and Behaviour Techniques
The importance of Approachability and Credibility
Current and Desired ‘states’
Using outcome techniques
Motivation and Working Traits
Listening for the key triggers
Bridging the Current and Desired states using the coachees language

Skills of Communication
Getting your message across – the complete message
Gaining trust
Balancing empathy and objectivity
Effective questioning
Active listening

Objection Handling
Dealing with difficult people
Barriers to change, to being ‘coached’ and to listening - and how to overcome
Techniques for gaining commitment and getting ownership

Performance Monitoring and Enhancement
Monitoring the coaching process and measuring results
Evaluating success
Identifying key areas for further improvement

Types of Coaching and applications
Performance coaching
Task development coaching
Problem solving coaching (state management)

Practical Exercises
Delegate skills will be improved with use and practice. In order to facilitate this, case studies, practical exercise and role-play will feature regularly throughout the two days

Personal Development Plan
Delegates prepare their own action plans for continued development

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