At Progress International our specialist Contact Centre Development team all have hands on experience of working within the contact centre environment, many progressing from operatives, through the ranks to contact centre directors, which brings a credibility and level of understanding and insight that most organisations simply can’t offer.
Our experience means that we have set up new contact centres, developed and delivered operative induction programmes, and role specific learning for various disciplines such as customer service, technical support, reactive sales, sales support, revenue collections and proactive sales.
For your operatives we can support them to become:
- More capable individuals and team members
- Fully engaged team members
- Potential leaders of the future
For your Team Leaders and Managers, we can create development pathways that not only address their specific needs, but also deliver the leaders your organisation needs, to achieve its aspirations for the future.
Whether it’s about developing new skills, changing unproductive behaviours, mindsets and attitudes or introducing them to new methodologies and processes, our experienced team are here to listen and support you in achieving your vision.