Customer Service in many organisations is often the poor relation when it comes to management focus. But great brands are built on the back of great customer service.

How a business interacts with external and internal ‘customers’ and ‘suppliers’ can be the difference between market leading success, and abject failure.

Whether it’s customer facing teams such as post-sales support, credit control and help desks or teams that manage and support the internal customer, it’s imperative that all employees deliver service excellence.

Organisations that focus on service excellence succeed when they help employees to:

  • Interact in a positive professional manner
  • Understand and exceed customer expectations
  • Take responsibility for resolving tasks and requests
  • Maintain composure and objectivity when handling awkward customers
  • Identify how to convert complaints into opportunities
  • Support fellow team members

Our Customer Service Development programmes are designed to work for all aspects of your business, we are able to achieve this because we customise the learning we facilitate to perfectly meet your needs.

When creating the best Customer Service programmes, we focus on understand your existing approach to service, how you engage with your customers. We then explore with you what service culture you aspire to have, so we can determine what approach will deliver your service vision.

We work with your employees, helping them to become:

  • Practitioners of service excellence
  • Able to effectively communicate in difficult scenarios
  • Understand and exceed customer expectations

We don’t just deliver off the shelf training packages, we provide client specific development solutions that deliver results. Whether it’s helping the helpdesk to respond more effectively, ensuring outstanding invoices are paid quicker or even identifying new sales opportunities from existing customers.

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